Shipping & Logistics FAQ

Leather Pouch for Quaint & Collectible

Do you offer free shipping?

Yes, free shipping is available for orders of 2 straps or above

Do you ship internationally?

Straps:

  • Yes, all orders are shipped via e-express+ service with Hong Kong Post. Orders from the US will be handled by a local logistic partner via Fuuffy.com
  • Normally, it takes 7-14 business days for the package to arrive.

Watches:

  • This will be shipped using express with tracking service - this could be UPS, FEDEX, DHL or other courier services

How much does shipping cost?

  • International orders: ~$10 USD
  • Free shipping: Orders with 2+ straps

How long does shipping take?

  • Processing time: 5-7 business days (all straps are made to order)
  • Delivery time: 7-14 business days after shipping

Where is my order shipped from?

All straps are crafted and shipped from Hong Kong.

How do I track my order?

You’ll receive a tracking number and linkvia email once your order ships.

Can I update my shipping address?

Yes, but only if your order hasn’t shipped yet. Email us at quaint.collect@gmail.com with your order number and new address.

Note: If your package is returned due to a wrong address, a reshipping fee applies.

Who is responsible for duties and taxes?

  • Customers are responsible for all import duties and taxes.